Returns & right of withdrawal

1. Overview

We want you to be happy with your BONÈ purchase. Because many of our products are custom-printed or made to order, our returns policy differs from standard off-the-shelf retail. Please read this page carefully before ordering.

2. Custom-printed and made-to-order items

Items that are printed with the BONÈ logo, custom artwork, or produced specifically for your order cannot be returned or exchanged unless there is a defect in materials or workmanship, or we made an error (wrong size, wrong design, or damaged item).

By placing an order for custom-printed apparel, you acknowledge that:

• Production begins after payment is confirmed
• Slight color variations between screen previews and printed results are normal
• You have reviewed size information before ordering
• The right of withdrawal does not apply once production has started

3. Standard (non-custom) items

For standard, non-custom stock items that have not been printed or altered, you may request an exchange or return within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with tags attached.

4. Defective or incorrect items

If you receive a defective item or we sent the wrong product, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund, including any reasonable return shipping costs for defective goods.

5. How to request a return or exchange

Email info@bone-magazine.com with:

• Your order number
• The item(s) you wish to return or exchange
• The reason for your request
• Photos, if reporting a defect

We will review your request and respond within two business days with instructions. Do not send items back without prior approval — unauthorized returns may not be accepted.

6. Cancellations before production

You may cancel your order free of charge before production begins, provided payment has not yet been processed or your items have not entered the print queue. Once production starts, cancellation is no longer possible for custom-printed goods.

7. Refunds

Approved refunds are processed by bank transfer to the account from which payment was made, within 14 business days of us receiving and inspecting returned items (where applicable). Original shipping costs are non-refundable unless the return is due to our error.

8. Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you generally have a 14-day right of withdrawal for distance contracts. However, this right does not apply to goods made to your specifications or clearly personalized — including custom-printed apparel — pursuant to Article 16(c) of EU Directive 2011/83/EU. For eligible standard items, the withdrawal period begins on the day you receive the goods.

9. Contact

Questions about returns? Reach us at info@bone-magazine.com or via WhatsApp at +5999 5237919.